EARLY BIRD OFFER: 10% OFF ORDER FROM OCT. 4TH - 5TH

Store Policy & FAQ

Pre-orders end Nov. 1st!

Graced by Gold is an unnofficial, for-charity, art anthology, celebrating the many Tarnished of the Lands Between and the journey each of us took to the end.
This project is not affiliated with Fromsoftware. All proceeds, generated after production for this zine, will be donated to MSF: Doctors Without Borders- a charity aimed to providing medical aid to people in need, all across the globe.

 

  •  All sales for this project are final.
  • There are no returns and no refunds as this is a pre-order item. 
  • You will be responsible for all fees and taxes on your item. 
  • If the shipping shows "received" but your item has not shown up, we cannot send a replacement. You are responsible for contacting your local shipping service to resolve any issues as we are not responsible for the package once it is sent out of country as we have no control over shipping times and other matters.

 

  • Where can you ship to? Where can you not?

We are aiming for worldwide shipping. However there are some areas where customs, taxes or fees may need to be paid by the customer. We the merchant, will not be responsible for those fees. If you live in the EU/UK, Spain, or anywhere outside North America, please purchase the zine from our Etsy. It will make your shipping smoother and easier. If you purchase from our BigCartel we will have to refund you.

  • What if my items have been damaged?

Please send a video unboxing and showcasing the damaged item, clearly. You may need to pay shipping fees depending on your location. 

  • Where are you shipping from?
We are shipping from Canada using the "ChitChats" carrier.
  • When will my order (physical or digital) be shipped out?
We will hopefully begin shipping at the end of November/Early December. This time largely depends on when we recieve our merchendise from manufacturers. As always, we cannot foresee delays which may happen and impact the time of delivery for you.

Digital will be EMAILED to the email you provided with your order, once we start shipping out physical orders. Digital bundles are not received automatically at the time of purchase.
  • Can I change my address?
Please send us a message as soon as possible if you have put in the wrong address. Once the label has been made, and the item is sent we cannot reroute the package and will not offer refunds.


If you have any other questions, please email us at [email protected]